Parts Counterperson (Retail)- Tom Wood Powersports -Indy
Tom Wood AutomotiveIndianapolis, IN
Tom Wood Automotive Indianapolis, IN
2 months ago
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Tom Wood Powersports Indy is currently searching for a dedicated powersports enthusiast to join our team as a Parts Counterperson, and work with today's hottest Powersports products in the industry! The ideal candidate for this position has a passion for the industry and experience in providing excellent customer service.
Typical days of work will be Tuesday through Saturday.
Responsibilities
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion part requirements, specials, and ensure that the customer is exposed to the full product line.
Answer phone calls, providing price quotes and other information.
Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention.
Issue and track ordered parts and notify the proper individuals that the parts have arrived.
Properly label all parts being used for repairs.
Make sure all internal requests for parts are billed on service repair order.
Ensure that all sales charges are signed by the customer and that they receive their invoice.
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keep orderly records of all invoices and special-order parts. Set up orders for daily shipment, delivery, or pick-up.
Qualifications
Strong communication skills
Ability to multitask and prioritize intentionally
Previous retail/customer service is necessary
Excellent organization skills
Detail oriented
Powersports/Motorcycle experience preferred
2 years of experience with Parts
Computer experience is necessary
Valid Driver License with clean record is required
Benefits
PTO & Vacation
Paid Holidays
Medical
Dental
Vision
401k with Company Match
Life
Disability
Training
Tuition Reimbursement
Service Awards
Career Advancement
About Tom Wood GroupThe Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Motor Vehicles
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